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LVIA Creates C.O.P.E. Therapy Dog Program
January 6th, 2016 | Airport News
ALLENTOWN, PA – The Lehigh Valley International Airport has engaged it’s first ever four-legged volunteers.
As part of the on-going passenger amenity initiative, LVIA has started the C.O.P.E. Therapy Dog Program with different types of service dogs. The program officially started December, 28, 2015. C.O.P.E. stands for Canines Offering Passengers Encouragement.
The primary function of the program is to give the opportunity for therapy dogs and their handlers to provide an overall enhanced customer experience at the airport. The handlers and their companions aim to provide stress-relief and comfort to passengers, a key focus area of many airports, including LVIA. “Minimizing the stress associated with flying and travel by introducing this program is just one more initiative the Authority has taken to improve customer service and the overall experience when traveling through this airport”, said Charles Everett, Executive Director.
Other airports across the country have adopted similar programs, including: Los Angeles (LAX), Fort Lauderdale (FLL), Denver (DEN), San Francisco (SFO) and San Antonio (SAT), to name a few.
The therapy dogs and their handlers will roam the Main Terminal and Departure Building visiting with passengers awaiting flights by providing comfort as well as airport information. The therapy dog handlers will be wearing white polo shirts with the C.O.P.E. logo and the therapy dogs will have a blue and white C.O.P.E. logo bandanna.
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Lehigh Valley International Airport is conveniently located near Allentown, Bethlehem and Easton, Pennsylvania and Allegiant Air, American, Delta and United with 10 nonstop destinations to both leisure destinations and major airline hubs with connections to the world. LVIA’s nonstop destinations include: Atlanta, Charlotte, Chicago, Detroit, Myrtle Beach (seasonal), Newark, Orlando, Philadelphia, Punta Gorda and Tampa Bay. For more information on LVIA, visit www.flyabe.com or www.facebook.com/flylvia.
