Passenger Experience

Amenities

Take a look at some of the amenities we have in our terminals before boarding your flight.

Makala A. Ashmar Military Resource Center

Lehigh Valley International Airport (ABE) has unveiled the “Makala A. Ashmar” Military Resource Center – which honors the brave men and women who have served or are currently serving in the nation’s armed forces.

“We are extremely proud to open the Military Resource Center – a mission Makala started – the completion of which ensures her legacy lives on forever at ABE,” said Thomas R. Stoudt, Executive Director, Lehigh-Northampton Airport Authority (LNAA).

Makala inspired her family, friends, and colleagues during a courageous battle with intrahepatic cholangiocarcinoma – an aggressive and rare cancer of the bile duct. She passed away in September 2020. Located just beyond the TSA Checkpoint (next to the Sensory Room in the Departure Building), military personnel and veterans can just slow down with a seat on the couch, decompress by watching some TV, or just grab a quick snack to go. Before taking off or returning from a deployment, traveling home for the holidays, or taking a well-deserved vacation – ABE hopes military personnel feel at home in your neighborhood airport.

This amazing project would not have been possible without the commitment of sponsors from across the Lehigh Valley: Presenting Sponsor: Service Electric Cable TV and Communications, Interior Workplace Solutions, Fast Signs of Easton, Mike Geiger, Lisa Scheller, NAM Nights, The Mayberry-Avizoff Family, Westgate Global Logistics, Lehigh Valley Health Network, Bethlehem Volunteer Fireman’s Home Association, Online Power Service, Inc., Blue Star Mom’s and Gold Star Mom’s, and LNAA staff.

This area is treated with an advanced antimicrobial protectant that kills viruses, germs and bacteria on contact for 14 days. Our treatment schedule and cleaning practices for exceed manufacturer guidelines. 

Sensory Room

In partnership with The Arc of Lehigh and Northampton Counties, Lehigh Valley International Airport (ABE) constructed a sensory room becoming the 3^rd airport in the world to do so for our air travelers with autism and other intellectual and developmental disabilities.  Located in the Concourse Building, the room is equipped with mondo flooring, low frequency lighting, a mounted projector and other sensory equipment.  Thank you to all our sponsors!  Lead Sponsors: MassMutual / Pennwood

Located in the Concourse Building, the room is equipped with mondo flooring, low frequency lighting, mounted projector and other sensory equipment.

This project has been on the radar for several years, but received a significant boost from many sponsors that made this Sensory Room a reality.

This area is treated with an advanced antimicrobial protectant that kills viruses, germs and bacteria on contact for 14 days. Our treatment schedule and cleaning practices for exceed manufacturer guidelines.

Massage Chairs

Enjoy a massage while waiting for your flight. Four (4) massage chairs can be located in the airport – Level 1, Main Terminal and Wiley Departure Building.

Lehigh Valley Reilly Children’s Hospital Play Area

Lehigh Valley Children’s Hospital partnered with Lehigh Valley International Airport (LVIA) to create a special place for young children and their families to pass the time while waiting for their planes to depart. Older children can enjoy the tech bar, where they can charge their mobile devices before they board their flight in the Wilfred M. Wiley Post Jr. Concourse Building.

This area is treated with an advanced antimicrobial protectant that kills viruses, germs and bacteria on contact for 14 days. Our treatment schedule and cleaning practices for exceed manufacturer guidelines. 

Lehigh Valley Health Network Lactation Station

Mamava lactation pod provides a comfortable, private breast- and bottle-feeding pump option for mothers and their young children. This pod helps make the world a friendlier place for women.

No longer do women have to feel uncomfortable breast feeding or pumping in a public place with the help of our Mamava lactation pod located in the Wiley Departure Building.

This area is treated with an advanced antimicrobial protectant that kills viruses, germs and bacteria on contact for 14 days. Our treatment schedule and cleaning practices for exceed manufacturer guidelines.

Charging Stations

Astound partnered with Lehigh Valley International Airport (ABE) to provide two (2) charging stations for passengers in the Wiley Departure Building. This calming workplace environment is a great amenity to charge up electronics before boarding flights.

Enjoy a private work space to answer emails, make phone calls, and browse the web. Three (3) seats are located at each station with one (1) handicap section.

This area is treated with an advanced antimicrobial protectant that kills viruses, germs and bacteria on contact for 14 days. Our treatment schedule and cleaning practices for exceed manufacturer guidelines. 

St. Luke’s University Health Network Hydration Stations

The Transportation Security Administration (TSA) liquids ban forces travelers to dump water/beverage(s) before passing through the screening checkpoint. By adding a dump station prior to the checkpoint (Level 1, Main Terminal) and refill stations beyond the checkpoint (Wiley Departure Buildings) passengers can hold onto their empty bottle(s) and have a convenient way to immediately refill at the gate area.

Airport Book Exchange

Did you forget something to read when packing for your trip?  Don’t worry we’ve got you covered!

In partnership with Allentown Public Library, Bethlehem Area Public Library, and Easton Area Public Library, the Airport Book Exchange was created with a simple premise: Take a book, leave a book. Passengers can take any book (or books) that appeals to them or can leave a book when they are finished with it. All the books are free to enjoy. Located near Gate 7 in the Wilfred M. Wiley Post Jr Concourse, the Airport Book Exchange bookshelf is a popular stopping point for readers of all ages.

Use #FlyABEreads and let us know where you and your book have traveled.

Sunflower Lanyard Program

The Hidden Disabilities Sunflower Lanyard Program, first established at Gatwick Airport (Great Britain) exists to discreetly self-identify individuals with non-visible or Hidden Disabilities such as autism, chronic, pain, dementia, visual limitations, speech difficulties asthma, hearing loss, or general age-related decline. By wearing the Sunflower Lanyard, travelers at ABE will know that they get support, assistance, or even a little more time when they need it without having to disclose their invisible disability.

Sunflower Lanyards are available upon request at the Information Desk located on the lower level of the Main Terminal.

Nationally, approximately 50+ airports are participating in the program. Learn more about the Hidden Disabilities Sunflower Program, visit https://hiddendisabilitiesstore.com/us/

Automated Teller Machine

Self-service banking machines are located in the Main Terminal on the lower level and on the second level in the Wiley Departure Building.

Wi-Fi

Complimentary Wi-Fi is provided throughout the airport and can be accessed using Airport_Public_Internet.

Luggage Carts

Luggage carts are available throughout the airport FREE of charge to assist passengers with their luggage.

Concessions

Second Level Main Terminal

Lehigh Valley Cafe

Grab a cup of coffee while you wait to pickup your parents, or enjoy a meal before your grandkids head off to see Mickey for the first time! Click here for full menu.

Wiley Departure Terminal Level 1

Canteen Smart Market

ABE officially welcomed Canteen Smart Market in the Main Terminal and Departure Building. This friendly vending option for passengers enhances the level of customer service at ABE. Sometimes eating a meal might seem impossible when you’re rushing through the airport, but this set-up allows anyone to grab and go. One-time purchases can be processed through a credit card or there is an option for users to create an account at the kiosk or online at www.SmartMkt.com.

Items currently available within the Canteen Smart Market at ABE:

• Beverages
• Fresh Food
• Snacks
• Pastries
• Candy

Wiley Departure Terminal Level 2

Dunkin’

ABE flies on Dunkin’! Located in the Wilfred M. “Wiley” Post Departure Building, the Next Generation Dunkin’ kiosk offers guests Dunkin’s new modern design and in-store innovations—including a premium pours tap system and front bakery case—while offering a quick and simple “grab and go” feature for traveling passengers. The kiosk provides a full menu of signature beverage and food options, including hot and iced coffee, tea, donuts, muffins, sandwiches and more. Click here for the full menu.

PA Pub

For those with a little more down time, the PA Pub offers wait service and locally-inspired dishes. Guests looking for a more social experience can sit at the pub-style bar while enjoying a meal and watching the news or a sports game on one of the many televisions. Some local craft beers will be produced by the Weyerbacher family brewery. Click here for full menu.

PA Pub Express

If you are more comfortable with to-go options, Pa Pub Express offers a full menu of items for passengers and is available without entering the restaurant.

Spirit of Lehigh News & Gift Shop

Grab a souvenir or a snack at the Spirit of Lehigh News & Gift Shop before taking off! We offer Lehigh Valley name brand items like the IronPigs, Phantoms, Peeps and more.

Passenger Services

Assistance for People with Disabilities

Sensitive to the special needs of customers, LVIA provides both physical and practical amenities for travelers with disabilities.

This includes:

• Skycaps to assist passengers upon arrival and departure
• Handicap accessible parking spaces in each lot
• Wheelchair ground transport to assist passengers
• Wheelchair-height dining tables
• Wheelchair accessible restrooms
• Service animals and special equipment permitted on board (with prior notification at the time of reservation)

TSA – Screening Assistance/Passenger Support Specialists

TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.

Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance.  Click here for more information on either of these programs.