Passenger Experience

Amenities

Take a look at some of the amenities we have in our terminals before boarding your flight.

Makala A. Ashmar Military Resource Center

Lehigh Valley International Airport (ABE) has unveiled the “Makala A. Ashmar” Military Resource Center – which honors the brave men and women who have served or are currently serving in the nation’s armed forces.

Sensory Room

Located in the Concourse Building, the room is equipped with mondo flooring, low frequency lighting, a mounted projector and other sensory equipment. 

Massage Chairs

Enjoy a massage while waiting for your flight. Four (4) massage chairs can be located in the airport – Level 1, Main Terminal and Wiley Departure Building.

Lehigh Valley Reilly Children’s Hospital Play Area

A special place for young children and their families to pass the time while waiting for their planes to depart. Older children can enjoy the tech bar, where they can charge their mobile devices before they board their flight in the Wilfred M. Wiley Post Jr. Concourse Building.

Lehigh Valley Health Network Lactation Station

Mamava lactation pod provides a comfortable, private breast- and bottle-feeding pump option for mothers and their young children.

St. Luke’s University Health Network Hydration Stations

The Transportation Security Administration (TSA) liquids ban forces travelers to dump water/beverage(s) before passing through the screening checkpoint. By adding a dump station prior to the checkpoint (Level 1, Main Terminal) and refill stations beyond the checkpoint (Wiley Departure Buildings) passengers can hold onto their empty bottle(s) and have a convenient way to immediately refill at the gate area.

Airport Book Exchange

The Airport Book Exchange was created with a simple premise: Take a book, leave a book. Passengers can take any book (or books) that appeals to them or can leave a book when they are finished with it. All the books are free to enjoy. Located near Gate 7 in the Wilfred M. Wiley Post Jr Concourse, the Airport Book Exchange bookshelf is a popular stopping point for readers of all ages.

Use #FlyABEreads and let us know where you and your book have traveled.

Sunflower Lanyard Program

The Hidden Disabilities Sunflower Lanyard Program, first established at Gatwick Airport (Great Britain) exists to discreetly self-identify individuals with non-visible or Hidden Disabilities such as autism, chronic, pain, dementia, visual limitations, speech difficulties asthma, hearing loss, or general age-related decline. By wearing the Sunflower Lanyard, travelers at ABE will know that they get support, assistance, or even a little more time when they need it without having to disclose their invisible disability.

Sunflower Lanyards are available upon request at the Information Desk located on the lower level of the Main Terminal.

Nationally, approximately 50+ airports are participating in the program. Learn more about the Hidden Disabilities Sunflower Program, visit https://hiddendisabilitiesstore.com/us/

Automated Teller Machine

Self-service banking machines are located in the Main Terminal on the lower level and on the second level in the Wiley Departure Building.

Wi-Fi

Complimentary Wi-Fi is provided throughout the airport and can be accessed using Airport_Public_Internet.

Luggage Carts

Luggage carts are available throughout the airport FREE of charge to assist passengers with their luggage.

Passenger Services

Assistance for People with Disabilities

Sensitive to the special needs of customers, ABE provides both physical and practical amenities for travelers with disabilities.

This includes:

• Skycaps to assist passengers upon arrival and departure
• Handicap accessible parking spaces in each lot
• Wheelchair ground transport to assist passengers
• Wheelchair-height dining tables
• Wheelchair accessible restrooms
• Service animals and special equipment permitted on board (with prior notification at the time of reservation)

GoodMaps app provides turn-by-turn guidance with audio instructions, augmented reality overlays, and tactile feedback for inclusive, submeter-accurate indoor wayfinding. Tailored directions for blind, deaf, neurodiverse, and multilingual users.

Google Play Store

Apple App Store

TSA – Screening Assistance/Passenger Support Specialists

TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.

Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance.  Click here for more information on either of these programs.