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December 19, 2022
The Most Wonderful Time of the Year just might be one of the most stressful times to travel, but ABE is here to help make your trip merry and bright! PARKING For everyone arriving at Lehigh Valley International Airport (ABE), one of the most important concerns is Parking. If you’re…
August 26, 2022
Is Lehigh Valley International Airport (ABE) your first choice when making flight arrangements for your vacation or business plans? It should be! Here are five reasons why you should #FlyABE. 1. Location, Location, Location Lehigh Valley International (ABE) is not only centrally located in the Lehigh Valley, but it is…
July 27, 2022
July 12th marked the third anniversary of the Airport Book Exchange at Lehigh Valley International Airport (ABE). Paula Bonstein, Customer Experience Manager, was inspired to start the program after attending a Customer Service Symposium. In partnership with Allentown Public Library, Bethlehem Area Public Library, and Easton Area Public…
June 23, 2022
June is National Safety Month, and ABE is spotlighting the ARFF Department – one of the Airport’s best resources to keep everyone safe while working at or visiting the Airport. What is ARFF at ABE? All US airports that have scheduled service with passenger air carrier (commercial service)…
May 24, 2022
Last month, a new program was introduced at Lehigh Valley International (ABE): The Hidden Disabilities Sunflower Lanyard. Created at Gatwick Airport in England in 2016, Hidden Disabilities is a program that benefits customers who may need a little extra help or time as they navigate the airport and the security…
March 24, 2022
TIP #1: Arrive early so you don’t have to rush. Our Checkpoint at ABE opens at 3:45AM every day. TIP #2: The more prepared you are, the faster the line will go. Have your ID and boarding pass out and ready to scan when you get to the front of…
February 28, 2022
Inclement weather is the bane of all travelers, and winter weather can make up the worst of it. No one likes to hear about a flight delay or cancellation, not the traveler, and certainly not the ABE employees who work to keep the planes de-iced and the taxiways and runways…
October 1, 2021
What is customer experience, and why is it so important at Lehigh Valley International Airport (ABE)? Customer experience is exactly what it seems: what the customer experiences when interacting with a company. On the other hand, customer service is how the company interacts with the customer. ABE doesn’t just wait…
June 30, 2020
COVID-19 has changed everyday life for all of us. It has certainly impacted the way people travel at Lehigh Valley International Airport (ABE). But don’t worry because the ease and convenience of flying through Your Neighborhood Airport remains intact. First, passengers need to know that keeping you safe is a…
March 3, 2020
A “ruff’ and stressful day is always overshadowed by a visit from Sherman, Duke, Logan, or Rustle at your neighborhood airport. Since December 2016, the Canines Offering Passengers Encouragement (C.O.P.E.) program has become one of the most popular amenities we’ve added to the customer service experience. As of 2018,…
January 21, 2020
It’s a new year, and a new passenger resource for airport info is ready to takeoff. Welcome to your neighborhood airport blog! Did you know that ABE is the fourth largest airport operating in the Commonwealth of Pennsylvania? Proudly serving 14 non-stop destinations, this airport continues to be a critical…
